Bodhi Me’s Commitment To Your Privacy
Bodhi Me respects your privacy and your desire to understand how your information will be handled and used. This policy explains how we collect, use and store your information. Using your information in a way that you are comfortable with and keeping your information secure is an integral part of our business. Bodhi Me will ensure that all information protection and customer legislation standards are met when handling any of your personal information.
References in this Privacy Policy to “we”, “us” and “Bodhi Me” are to Bodhi Me Limited (company number 9653294), registered office International House, 12 Constance Street, London E16 2DQ.
What Information Do We Collect And How Do We Use It?
We collect and use information about you to ensure that we can continue to provide you with a retail experience. You provide us with your information directly when you make a purchase on our online website, sign up to our Bodhi Me newsletter, register to take part in a competition where you opted into our mailing list or register as a wholesaler of Bodhi Me.
Information Collected When You Make A Purchase
When you make a purchase at any of our retail outlets or online, we will collect necessary information about you to ensure we can fulfil your order or chosen service.
If you choose to pay for our products electronically, we will need to collect your payment information in order to process card payments. We do not hold and store your credit or debit card information, as your card information is only used at the time of purchase by payment merchants such as PayPal, iZettle (for in-person payments) and Stripe (for BodhiMe.com online purchases made outside of Paypal). This information is used by payment providers to process your payments.
Where you place an order with Bodhi Me for products or services that will be delivered, collected or provided at a later date, we will need to take additional contact details and delivery information from you so that we may complete your order. We may use third party couriers to deliver your order and will need to share your contact information with them for this purpose.
Managing Your Marketing Preferences
At any point that you interact with us, you may be given the opportunity to opt-in to receive Bodhi Me marketing communications. Bodhi Me will only send you marketing communications where you have consented to receive them and using your preferred channels of communication. To ensure that you are still happy to hear from us, if you have not updated your marketing preferences in three years, we will contact you to remind you that you can opt-out of receiving marketing communications at any time:
- Where you have not made a purchase with Bodhi Me during this three-year period, we will only continue to send you marketing communications where you expressly tell us that you want to. If you do nothing, then we will stop sending you marketing communications.
- Where you have made a purchase with Bodhi Me during this period, we will continue to communicate with you in the same way until you tell us otherwise. If you do nothing, we will assume that you are happy for Bodhi Me to continue to send you marketing communications in the same way.
If you have opted-in to receive marketing communications from us you can manage your preferences online at any time if you have registered an account, or contact info@BodhiMe.com to let us know of your preferences.
Shopping Online
When you visit BodhiMe.com, we collect information about your device to ensure we can continue to improve usability to benefit your online shopping experience. Information can be collected through your IP address or through cookies placed on your device. Some cookies are needed for the proper functioning of the website. Examples of where these cookies are used include: to store how many items are in your shopping bag, to determine anonymously when you are signed in, and to allow you to move back and forth between browser screens. Other cookies are used for analytics purposes such as Google Analytics, which help us understand how and when you first visited our site, the frequency of your visits and the duration of time spent on our site.
When you make a purchase on BodhiMe.com, we will collect information about you to ensure we can fulfil your order or chosen service (including your name, contact details and delivery address). You will be offered the opportunity to use our guest checkout path or to create an online account on our website. In order to register an online account, we will ask you for your name and contact details. Once you have created an account, this will serve as a platform to update your marketing preferences through BodhiMe.com.
Competitions, Prize Draws, Giveaways And Offers, Events
When you participate in a Bodhi Me competition, prize draw, giveaway or offer, or sign up to attend one of our events, either through Bodhi Me or indirectly through a third party, we will collect information about you. This information will be used to administer competitions and manage events, including securing your registration at an event, and selecting and contacting prize winners.
How Can You Manage The Information We Hold About You?
As part of our commitment to exceptional customer service, where you have provided your consent, we will send you newsletter on products and lifestyle which may be of interest to you. You have always been able to opt-out of these communications but now it is easier than ever to manage your preferences:
- If you have an online account, you can manage your communication preferences through BodhiMe.com by logging in to your account here.
- You can also unsubscribe from individual email marketing communications via the “Unsubscribe” link at the bottom of each of our email marketing communications.
- It can take up to two weeks for your preferences to be registered on our system, so you may still receive communications from us during this period.
- Should you wish to know more about what information we hold about you including making changes to, or requesting the deletion of, information that we hold about you, you are also entitled by law to make a Data Subject Request. You can make such a request by emailing us at info@BodhiMe.com(quoting “Data Subject Request”). Please note that we may need to exclude certain information as part of your request, e.g. in order to protect the privacy of other individuals or if we are permitted to exclude the information for legal or other reasons.
If you would like to request further information, please contact us at info@BodhiMe.com.
How Do We Keep Your Information Secure?
We make sure that we have information security measures in place to keep your information secure. Where we ask third parties to work on our behalf, before sharing information we always make sure that they have sufficient information security measures in place.
We will not share your information with any third parties who might wish to market their goods and services to you unless you have provided your consent. Bodhi Me does not routinely share information aside for order fulfilment purposes. If it is necessary we will only do so with the relevant protection in line with data protection legislation requirements.
Data Retention
Bodhi Me is committed to keeping your personal information only for so long as is necessary or where we have a legitimate interest to continue doing so. Where Bodhi Me no longer requires information to be in a format where you can be identified personally, e.g. where we keep information for analytical and research purposes or transaction information, we will remove any personal details about you.
If you have registered for a BodhiMe.com account, then we will continue to retain your personal information in order to maintain your account. We understand that some of our customers do not shop with us on a regular basis, but if you have not made a purchase with Bodhi Me for a continuous period of five years, then we will delete your account details and all personal information that we hold about you. If you wish to use your account after this time, you will need to sign up to a new account.
Where you shop online with Bodhi Me but use our guest checkout path, you will be automatically enrolled into our mailing list to receive our newsletters. You have the option to unsubscribe to any of our communication at anytime, either from our email communication or contacting us via info@BodhiMe.com.
Contacting Us
When you contact Bodhi Me through any channel (including by phone, post, email or social media), we will collect information about you in order to respond to your query, request or feedback.
How Will I Know If This Privacy Policy Changes?
If we specifically change the way in which we use your personal information or if we need to notify you about a change to the information that we hold about you, we will specifically contact you.
Any future changes to our Privacy Policy will be updated online at BodhiMe.com with the last date of update displayed as below. We encourage you to check this site periodically to learn about the information that we collect, use and share.
This Privacy Policy was last updated in May 2018.
Security Policy
Security of our website is of utmost importance to us. Our site uses software to provide high level encryption technology. Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot make absolute guarantees over the security of the information you provide over the internet and as such we cannot be held responsible for it.
We will never contact you by email to ask you to send or confirm any of your personal details, if we need any information of this nature we will only contact you by telephone.
Never send any sensitive information, such as passwords or credit card information, via email.
Where you have chosen to create a password to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
